SCHEDULE D: TECHNICAL SUPPORT

Technical Support Information

Single Point of Contact:

While Company has the responsibility to provide technical support to all end users, Company agrees to identify a single person in its company to act as the support liaison between Company and Pension Systems Corporation Company agrees to provide the name, phone, address, and e-mail information for this person. Pension Systems Corporation will permit a backup contact, as well.

Monthly Incident Report:

Company agrees to making all reasonable efforts to provide a report to Pension Systems Corporation each month of the number of incidents that they receive on the Pension Systems Corporation Software. Company agrees to detail the nature of those incidents and all solutions they find.

Software/Equipment/
Document Exchange:

Company agrees to provide on an "as required basis" any equipment, software licenses, and documentation required to support Company's shipping product as a means to duplicate and solve end-user problems. Any equipment provided under this provision will be provided on a loaner basis, will remain the property of Company and will be returned promptly upon request of Company or if this agreement is terminated by either party.

Technical Support Training:

Pension Systems Corporation shall provide one ____-day technical support training to Company at Company's _______ facility in ________ as part of this agreement at a charge of $______ to Company. Any additional technical support training will be charged at $______ per day at Pension Systems Corporation's designated training facility, or at Company's location with Company to pay associated travel and lodging expenses.